Provider Agreement
Last updated August 29, 2026 · version 2026-08-29.mvp4
Every TowLynk provider affirms the commitments below before their account is approved.
1. Who this applies to
This agreement applies to every business or individual applying to provide services through TowLynk, operated by Pettaway LLC. Your acceptance is recorded with your provider account, including the agreement version and the date and time you accepted. If the agreement version changes, you will be asked to accept the new version.
2. Independent provider status
You are an independent contractor and an independent business. Nothing in this agreement creates an employment, agency, partnership or joint-venture relationship with TowLynk or Pettaway LLC. You set your own availability, decide which requests to quote on, set your own prices, and control the manner and means of your work. You are responsible for your own taxes, insurance, personnel and business costs.
3. Eligibility and provider review
Before approval you must submit license or business-registration documentation and insurance documentation, and a TowLynk admin must review and approve each required document. You must also affirm the Provider Attestation, and you must maintain insurance appropriate to your business and services as required by TowLynk's onboarding requirements and applicable law. TowLynk may re-review your account, request additional documents, or place an account under review at any time. TowLynk does not perform criminal background checks. TowLynk does not perform driving-record or motor-vehicle-record checks. TowLynk does not independently verify documents with issuing agencies, licensing boards or insurance carriers. TowLynk does not confirm that a license or insurance policy remains valid, in force or unexpired after review. TowLynk does not inspect provider vehicles, tools or equipment. TowLynk does not certify, endorse, employ, supervise or guarantee any provider or the work they perform.
4. How jobs are offered
Requests are offered to providers whose configured service area covers the request and whose recent device location is within TowLynk's dispatch distance. Being offered a request is not a guarantee of work, and TowLynk does not guarantee any volume of requests, earnings or exclusivity in any area.
5. Conduct and hauler information
You must perform work safely, lawfully and professionally, communicate honestly about pricing and arrival, and treat hauler information as confidential and limited to the job you are matched on. Off-platform solicitation intended to bypass TowLynk's safety, privacy, calling or quality tools is prohibited.
6. Pricing and payment — current state
TowLynk does not currently process service payments through the platform. Until in-app payments are enabled, Haulers and Providers are responsible for arranging payment directly with each other. TowLynk does not currently authorize, hold, capture, transfer, refund or otherwise control those service-payment funds. Any direct payment arrangement is between the Hauler and the Provider. TowLynk will notify users before in-app payment processing becomes available and any applicable payment terms take effect. While TowLynk in-app payments are unavailable, Providers and Haulers may arrange payment directly for services coordinated through TowLynk. Once TowLynk enables in-app payments for a Service Request, you may not bypass the enabled TowLynk payment flow for that Service Request in order to avoid applicable platform fees or payment requirements.
6a. Planned platform fee and payouts
PLANNED — NOT YET ACTIVE. You set your own prices. Under the planned TowLynk payment model, TowLynk would retain a platform fee equal to 15% of the approved service price and your share would be 85%. Example: on a $100 approved price the platform fee is $15.00 and your share is $85.00. TowLynk currently intends to absorb ordinary card and payment-processing cost from TowLynk's 15%, and TowLynk does not add a separate platform fee on top of the Hauler's approved price. Your share would be subject to refunds, disputes, chargebacks, transfer reversals, legally required withholding and other lawful payment adjustments. In-app payment processing and TowLynk payouts are not active today, so TowLynk is not currently paying out any amounts to Providers. PLANNED — NOT YET ACTIVE. When TowLynk enables in-app payments, payment functionality is planned to work as follows. The Provider sets the service price. The Hauler affirmatively approves that price before any payment step proceeds. No separate TowLynk platform fee is added on top of the approved service price to the Hauler. TowLynk retains 15% of the approved service price as its platform fee, and the Provider receives 85%, subject to lawful adjustments, reversals and refunds. TowLynk currently intends to absorb ordinary payment-processing cost from its 15% rather than deducting it from the Provider's 85%. A Provider price increase would require new affirmative Hauler approval before an increased amount could be charged. Payment authorization is planned to occur before operational dispatch, and capture after completion under the implemented payment workflow. Payment processing will use a third-party payment processor, and payment processing terms may also be subject to that processor's terms. None of this payment functionality is active today. The TowLynk Payments, Cancellations & Refunds Policy is part of this agreement and applies whenever TowLynk payment functionality applies to a Service Request.
7. Approved amounts and price changes
The amount a hauler approves is the approved amount. A provider may not charge an increased amount without the hauler approving the revised amount. If the scope of work changes, the provider must communicate the change before performing additional work that would increase the approved price, and the hauler explicitly approves or rejects the revised amount. A rejected change leaves the originally approved amount in place; work beyond the approved scope is at the provider's discretion and risk.
8. Platform circumvention
While TowLynk in-app payments are unavailable, you and a Hauler may arrange payment directly for a Service Request coordinated through TowLynk. Once TowLynk enables in-app payments for a Service Request, you may not bypass the enabled TowLynk payment flow for that Service Request in order to avoid applicable platform fees or payment requirements. In all cases you may not move a matched TowLynk job off-platform to bypass TowLynk's safety, privacy, calling or quality tools, and this section does not restrict your ordinary independent business activity unrelated to TowLynk.
9. Cancellations, refunds and reversals
PLANNED — NOT YET ACTIVE for TowLynk-processed payments. A hauler may cancel a request before a provider accepts it. Once TowLynk processes payments, cancellation and refund eligibility and amount may depend on the status of the job, whether the provider began traveling to the service location, expenses the provider reasonably incurred, such as materials required for the accepted service, whether services were performed and how much work was completed, provider conduct, hauler conduct, duplicate or erroneous charges, other relevant circumstances. TowLynk may provide a full refund, a partial refund or no refund as reasonably appropriate under the applicable policy and the facts. TowLynk has not adopted an automatic cancellation fee. A refund cannot exceed the amount actually paid through TowLynk, and processing and settlement timing may depend on the payment processor and the relevant financial institution. If provider funds associated with a refunded or disputed transaction have already been transferred, TowLynk may recover, reverse, offset or otherwise adjust the applicable provider amount as permitted by the Provider Agreement and the payment system. Nothing in this policy limits consumer rights that cannot be waived under applicable law. Because TowLynk does not currently process service payments, refunds or payment reversals for payments made directly between a Hauler and Provider generally must be resolved between those parties. TowLynk may assist with platform records or account review but does not control funds it did not process. Haulers should first use TowLynk's support process when there is a service or payment issue. Nothing here waives rights a consumer may have under applicable law or card-network rules. Users must cooperate reasonably with legitimate payment investigations, and providers must cooperate with TowLynk when information is needed to respond to a payment dispute or chargeback. If and when TowLynk processes payments, TowLynk may recover from a provider amounts resulting from provider conduct — including failure to perform accepted services, fraud, material misrepresentation, unauthorized charges, charging for unapproved additional work, or other provider conduct that directly caused the payment loss. Providers do not automatically bear every payment dispute regardless of cause. Because TowLynk does not currently process service payments, TowLynk cannot resolve a chargeback or payment reversal for a direct payment between a Hauler and a Provider.
10. Service responsibility
You — not TowLynk — are responsible for the services you actually perform, including workmanship, tools and equipment, personnel and subcontractors, qualifications, licenses and permits where legally required, insurance, safe performance, and compliance with laws applicable to your services. TowLynk does not supervise or control your day-to-day service methods.
10a. Taxes
You are responsible for determining and satisfying the taxes, registrations, filings and reporting obligations applicable to your business and your income, except to the extent applicable law specifically requires TowLynk or a payment processor to withhold, collect, report or remit an amount. TowLynk does not provide tax advice. If applicable law requires tax information from you, you agree to provide accurate information reasonably requested for compliance. Applicable taxes may be added, collected, reported, withheld or remitted where required by law. Providers remain responsible for taxes applicable to their independent businesses, except where TowLynk or its payment processor is legally required to collect, report, withhold or remit an amount.
11. Quality program and the three-star lock
A provider account is automatically locked for quality review when it receives a third qualifying 3-star rating from a completed, assigned TowLynk job. The lock is an automatic quality-review trigger — it is not a finding that the provider was negligent, provided poor service, or committed misconduct or any other wrongdoing. While the lock is open the account stays visible to its owner but cannot receive new TowLynk opportunities: it cannot go online, receive requests, quote or accept new jobs. A TowLynk administrator reviews the account, its recent reviews and relevant history, and may restore, suspend, reject or otherwise manage the account in accordance with the Provider Agreement.
12. Suspension, removal and appeals
TowLynk may lock, suspend or remove a provider account for violations of this agreement, safety concerns, suspected fraud, document problems or repeated quality issues. You will be notified in the app, and you may respond or provide additional information by contacting support@towlynk.app.
13. Insurance, liability, indemnity and termination
Insurance: you are responsible for maintaining the insurance required by applicable law and any minimum coverage TowLynk expressly requires for your service category. Submitting a document, or TowLynk's review of it, is not a representation by TowLynk that your coverage is valid, sufficient, applicable to a particular incident or currently in force. You must promptly update required documents, and you must not provide services if legally required coverage has lapsed. Liability and indemnity: the limitation of liability and indemnification provisions of the TowLynk Terms of Use apply to this agreement, and you remain responsible for your services, personnel, equipment, subcontractors and your own acts and omissions. Termination and suspension: TowLynk may suspend, restrict or remove your access for expired or missing required documents, safety concerns, fraud, misuse, repeated quality issues, material violations of this agreement, legal or regulatory requirements, or conduct creating material risk to users or the platform. Where practicable TowLynk may provide notice and an opportunity to respond, but immediate restriction is permitted where safety, security or legal risk requires it. You may stop offering services through TowLynk at any time by contacting support@towlynk.app.
14. Payment functionality and regulatory characterization
In-app payment processing is not active today. When in-app payments are enabled, TowLynk intends to use one or more third-party payment processors to facilitate payment functionality. Payment processing may be subject to additional processor terms and compliance requirements. Nothing in this Agreement is intended to characterize TowLynk as a bank, escrow service, money transmitter or other regulated financial institution where such characterization does not apply. The parties' rights and obligations remain subject to applicable law and to the payment functionality actually offered at the time.
15. Changes and contact
TowLynk may update this agreement. The current version and its effective date are available in the app, and where changes are material or where required by law TowLynk may require a new acceptance recorded against your account before you continue using the affected functionality. Questions: support@towlynk.app.
TowLynk™ is operated by Pettaway LLC.