Payments, Cancellations & Refunds
Last updated August 29, 2026 · version 2026-08-29.mvp4
TowLynk does not process service payments today — haulers and providers arrange payment directly. The planned TowLynk payment model below is not yet active.
1. Current payment status
TowLynk does not currently process service payments through the platform. Until in-app payments are enabled, Haulers and Providers are responsible for arranging payment directly with each other. TowLynk does not currently authorize, hold, capture, transfer, refund or otherwise control those service-payment funds. Any direct payment arrangement is between the Hauler and the Provider. TowLynk will notify users before in-app payment processing becomes available and any applicable payment terms take effect.
2. Refunds for direct payments today
Because TowLynk does not currently process service payments, refunds or payment reversals for payments made directly between a Hauler and Provider generally must be resolved between those parties. TowLynk may assist with platform records or account review but does not control funds it did not process.
3. Planned TowLynk payment model (PLANNED — NOT YET ACTIVE)
PLANNED — NOT YET ACTIVE. When TowLynk enables in-app payments, payment functionality is planned to work as follows. The Provider sets the service price. The Hauler affirmatively approves that price before any payment step proceeds. No separate TowLynk platform fee is added on top of the approved service price to the Hauler. TowLynk retains 15% of the approved service price as its platform fee, and the Provider receives 85%, subject to lawful adjustments, reversals and refunds. TowLynk currently intends to absorb ordinary payment-processing cost from its 15% rather than deducting it from the Provider's 85%. A Provider price increase would require new affirmative Hauler approval before an increased amount could be charged. Payment authorization is planned to occur before operational dispatch, and capture after completion under the implemented payment workflow. Payment processing will use a third-party payment processor, and payment processing terms may also be subject to that processor's terms. None of this payment functionality is active today.
4. Planned 15% platform fee — provider view
PLANNED — NOT YET ACTIVE. You set your own prices. Under the planned TowLynk payment model, TowLynk would retain a platform fee equal to 15% of the approved service price and your share would be 85%. Example: on a $100 approved price the platform fee is $15.00 and your share is $85.00. TowLynk currently intends to absorb ordinary card and payment-processing cost from TowLynk's 15%, and TowLynk does not add a separate platform fee on top of the Hauler's approved price. Your share would be subject to refunds, disputes, chargebacks, transfer reversals, legally required withholding and other lawful payment adjustments. In-app payment processing and TowLynk payouts are not active today, so TowLynk is not currently paying out any amounts to Providers.
5. Approved amounts and price changes
The amount a hauler approves is the approved amount. A provider may not charge an increased amount without the hauler approving the revised amount. If the scope of work changes, the provider must communicate the change before performing additional work that would increase the approved price, and the hauler explicitly approves or rejects the revised amount. A rejected change leaves the originally approved amount in place; work beyond the approved scope is at the provider's discretion and risk.
6. Cancellations and refunds
PLANNED — NOT YET ACTIVE for TowLynk-processed payments. A hauler may cancel a request before a provider accepts it. Once TowLynk processes payments, cancellation and refund eligibility and amount may depend on the status of the job, whether the provider began traveling to the service location, expenses the provider reasonably incurred, such as materials required for the accepted service, whether services were performed and how much work was completed, provider conduct, hauler conduct, duplicate or erroneous charges, other relevant circumstances. TowLynk may provide a full refund, a partial refund or no refund as reasonably appropriate under the applicable policy and the facts. TowLynk has not adopted an automatic cancellation fee. A refund cannot exceed the amount actually paid through TowLynk, and processing and settlement timing may depend on the payment processor and the relevant financial institution. If provider funds associated with a refunded or disputed transaction have already been transferred, TowLynk may recover, reverse, offset or otherwise adjust the applicable provider amount as permitted by the Provider Agreement and the payment system. Nothing in this policy limits consumer rights that cannot be waived under applicable law. Because TowLynk does not currently process service payments, refunds or payment reversals for payments made directly between a Hauler and Provider generally must be resolved between those parties. TowLynk may assist with platform records or account review but does not control funds it did not process.
7. Payment disputes
Haulers should first use TowLynk's support process when there is a service or payment issue. Nothing here waives rights a consumer may have under applicable law or card-network rules. Users must cooperate reasonably with legitimate payment investigations, and providers must cooperate with TowLynk when information is needed to respond to a payment dispute or chargeback. If and when TowLynk processes payments, TowLynk may recover from a provider amounts resulting from provider conduct — including failure to perform accepted services, fraud, material misrepresentation, unauthorized charges, charging for unapproved additional work, or other provider conduct that directly caused the payment loss. Providers do not automatically bear every payment dispute regardless of cause. Because TowLynk does not currently process service payments, TowLynk cannot resolve a chargeback or payment reversal for a direct payment between a Hauler and a Provider.
8. Taxes
Applicable taxes may be added, collected, reported, withheld or remitted where required by law. Providers remain responsible for taxes applicable to their independent businesses, except where TowLynk or its payment processor is legally required to collect, report, withhold or remit an amount.
TowLynk™ is operated by Pettaway LLC.